Frequently Asked Questions
Find answers to common questions about our products and services
Are your skincare products suitable for sensitive skin?
Yes, most of our products are formulated with gentle, skin-loving ingredients. We recommend checking the full ingredient list on each product page or performing a patch test before full application.
Do you offer international shipping?
Currently, Kiyoko Beauty ships to the United States, Canada, and select European countries. Shipping costs and delivery times vary by location.
Are your products cruelty-free?
Absolutely. Kiyoko Beauty is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of production.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is the shelf life of your beauty products?
Unopened products generally have a shelf life of 24 months. Once opened, we recommend using them within 6 to 12 months as indicated by the PAO (Period After Opening) symbol on the packaging.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes.